PARS’ mobile app for its team of professional drivers greatly enhances the service experience and speeds the up-to-date vehicle status information for its customers.

Once a customer or its fleet management company places an order to vehicle logistics provider PARS to pick up a car from a terminated employee of a fleet customer and to then deliver it to a new hire, the PARS driver uses the new PARS driver app. The tool allows the driver to assess and document the car’s condition immediately. Then, the PARS customer service team advises the fleet manager of the car’s condition and provides a copy of the signed pick-up condition report with extensive photos.

The fleet manager can see that the condition of the vehicle and determine if terminated employee took good care of the vehicle or if there are issues that need to be addressed. Previously, the process was paper-driven. The process wasn’t real-time since the driver had to call that information in for updates to the system.

“Now the fleet manager can decide, based on the pictures, ‘Do I want to get those blemishes fixed, or do they not look that bad where I could just thoroughly detail the car and deliver it to the new employee without any repairs?’” said Erik Rasmussen, director of strategic operations for PARS.

He notes that the app allows fleet managers and fleet management companies to see real-time order updates from the minute a vehicle is picked up or delivered. Never before have customers seen such thorough condition reports with photos standard and available real time, he said.

The mobile app is a key part of PARS’ industry-leading order management technology that features real-time updates to orders available through the PARS customer portal regarding pickup and delivery; and detailed electronic condition reports that provide photos, damage documentation, confirmation of glovebox contents, and capturing of pickup and delivery signatures.